Returns & Exchanges
At SPARK PAWS, we want you and your dog to be 100% satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Whether it's a sizing adjustment or a style change, our team is here to ensure your pup stays looking their best.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to begin the process.
- 2.Prepare the Package
Ensure items are in their original condition with tags attached and place them securely in the original shipping bag or a similar mailer.
- 3.Print and Ship
Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
- 4.Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange size within 3-5 business days.